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Eurovanta Return & Refund Policy
Last Updated: October 14, 2026
Thank you for choosing Eurovanta. We aim to provide clear product information and a straightforward purchasing experience. If you need to request a return or refund, please review this policy carefully.
1. Return Time Frame
Standard Return Period: Return requests must be initiated within 30 days from the date of purchase or initial deposit, subject to applicable law and the conditions outlined in this policy.
Returns requested after the 30-day period may not be eligible for a refund or exchange, except where required by applicable law or covered under applicable warranty terms.
2. Condition of the Item
To be eligible for a return:
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The product must be returned in the condition required under the applicable return or warranty terms.
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The item should include applicable original packaging, accessories, documentation, and other materials included with the original order, where applicable.
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Products that have been installed, used, disassembled, modified, altered, or otherwise handled in a manner that affects their condition may not be eligible for return, subject to applicable consumer protection laws.
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Certain products may have additional return requirements based on their type, condition, or installation status.
3. Return Methods
In Person
Customers may contact our customer service team regarding the possibility of completing a return at our business address:
Tauentzienstraße 9
10789 Berlin
Germany
Please contact us before visiting to confirm return instructions and eligibility. This address should only be used for in-person returns if such returns are actually accepted there.
By Mail
Eligible returns may be sent back by mail.
Customers are responsible for securely packaging the item and following the return shipping instructions provided by our customer service team.
Do not send an item back before receiving return instructions from us.
4. Restocking Fees
A restocking fee may apply to eligible returns depending on the product and condition of the returned item, where permitted by applicable law and disclosed before the return is completed.
No restocking fee will apply when an item is confirmed to have arrived damaged, is defective, or the wrong item was shipped due to an error on our part.
5. Refund Processing Time
Once a returned item has been received, inspected, and approved, the refund will be processed within 10 business days.
Refunds will generally be issued using the original payment method used for the purchase, where available.
The time required for the refund to appear in the customer’s account may vary depending on the payment provider or financial institution.
This processing timeframe does not limit any mandatory refund deadlines established by applicable law.
6. Return Process
Step 1 — Contact Us
Contact our customer service team before returning an item.
We will provide return instructions and, where applicable, a Return Merchandise Authorization (RMA) number.
Email: info@eurovanta.eu
Step 2 — Prepare the Item
Securely package the product and include applicable accessories, documentation, and other materials that were included with the original order.
Step 3 — Return Shipping
Unless the return is due to a defective, damaged, or incorrectly shipped item, return shipping costs are generally the responsibility of the customer, subject to applicable law and the information provided at the time of purchase.
Customers should use an appropriate trackable shipping service and retain the shipping receipt until the return has been completed.
Step 4 — Inspection
Once the returned item is received, it will be inspected to determine whether it meets the requirements of this Return & Refund Policy.
Step 5 — Refund or Exchange
If the return is approved, a refund will generally be issued using the original payment method.
Where applicable and available, an exchange may be arranged upon request.
Step 6 — Refund Processing
Approved refunds will be processed within 10 business days after the return has been reviewed and approved, subject to applicable legal requirements.
7. Exceptions
Some products or circumstances may be subject to additional return requirements or may not qualify for a voluntary return, including:
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Custom or Special Orders: Custom-made or specially ordered products may not be eligible for voluntary returns, except where required by applicable law.
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Installed or Modified Products: Products that have been installed, disassembled, modified, altered, or used may be subject to additional return requirements, subject to applicable consumer rights.
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Warranty Claims: Products covered by a separate warranty are subject to the applicable warranty terms and conditions. Statutory consumer rights remain unaffected.
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Products With Missing Components: Returns may be affected if required accessories, documentation, packaging, or other included components are missing, to the extent permitted by applicable law.
Nothing in these exceptions removes any mandatory rights available to consumers under applicable law.
8. Damaged, Defective, or Incorrect Orders
If you receive an item that is damaged, defective, or different from the product you ordered, please contact us promptly.
Please provide your order information and, where appropriate, photographs or other documentation that may help us evaluate the issue.
After reviewing the information, we will provide instructions for the next steps. Where the issue is confirmed to be our responsibility, we will explain the appropriate remedy in accordance with applicable law.
9. Refund Eligibility
Refund eligibility for voluntary returns is determined after the returned product has been received and inspected.
A voluntary return may be declined where the product does not meet the applicable return requirements or falls under a valid return exception, subject to applicable law.
Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded or limited under applicable law, including statutory consumer rights.
10. Return Shipping Costs
Unless otherwise stated, customers are generally responsible for return shipping costs for voluntary returns, subject to applicable law and the information provided before purchase.
If a return is confirmed to be due to a defective, damaged, or incorrectly shipped item resulting from an error on our part, we will provide appropriate return instructions and explain how the return shipping costs will be handled.
11. Contact Information
For questions about returns, refunds, exchanges, or to initiate a return, please contact us:
Eurovanta
Website: https://eurovanta.eu/
Email: info@eurovanta.eu
Phone: +49 1551 0830897
Business Address:
Tauentzienstraße 9
10789 Berlin
Germany
12. Policy Updates
Eurovanta may update or modify this Return & Refund Policy when necessary.
Any changes will be posted on this page with the updated policy information. The revised policy will apply from the date stated on the page, subject to applicable law.
Final Note
If you have questions or concerns regarding an order or potential return, please contact our customer service team before sending an item back.
Thank you for choosing Eurovanta.