Eurovanta Payment Policy

Last Updated: October 14, 2026

Eurovanta currently offers payment by Credit/Debit Card and Bank Transfer, subject to availability at checkout.

We aim to provide a clear and straightforward payment process. Please review the following information before placing an order.

1. Credit and Debit Card Payments

Customers may pay for eligible orders using the credit or debit card payment methods displayed at checkout.

Available card networks may include Visa and Mastercard, depending on the payment provider and the options available for the customer’s location.

To complete a card payment, customers must provide the required payment information through the designated payment interface and follow the instructions provided during checkout.

Card transactions may be subject to authorization, verification, and approval by the relevant payment provider or financial institution.

An order may not be confirmed if a card payment is declined, unsuccessful, or cannot be verified.

2. Bank Transfer

Customers can also pay for their orders by bank transfer where this option is available.

After placing an order, the necessary bank transfer details will be provided to the customer through the applicable order or customer support process.

Please use the order reference and payment information provided when making your bank transfer so that we can correctly identify and process your payment.

Customers are responsible for ensuring that the correct amount is transferred and that the required payment reference is included, where applicable.

3. Order Confirmation

An order will be confirmed once the applicable payment has been successfully authorized or received and verified, depending on the payment method used.

For card payments, confirmation may depend on successful payment authorization and approval by the payment provider.

For bank transfers, confirmation may take additional time until the funds have been received and verified.

Product availability may be subject to confirmation until the order has been confirmed.

4. Payment Verification

Payments may require additional verification depending on the payment method, payment provider, bank, transaction amount, or applicable security requirements.

For card payments, the payment provider or issuing bank may request additional authentication or verification.

For bank transfers, processing times may vary depending on the sending and receiving banks.

If we are unable to verify a payment, we may contact the customer using the contact information provided with the order.

5. Incorrect Payment Information

Customers are responsible for ensuring that the correct payment amount and applicable payment information are used when making a payment.

If an incorrect amount is transferred, a bank transfer is sent using incorrect information, or a card transaction encounters an issue, please contact our customer support team promptly.

Additional processing time may be required to investigate and resolve payment discrepancies.

6. Payment-Related Delays

Order processing may be delayed if a payment has not been received, authorized, or verified.

Card authorization delays, bank processing times, payment security checks, and technical issues may affect the time required to confirm an order.

Customers will be contacted if additional information is required to resolve a payment issue.

7. Refunds

Where a refund is approved under our Return & Refund Policy, it will generally be issued using the original payment method where possible and as required by applicable law.

Card refunds will generally be returned to the original card or payment account used for the transaction.

For bank transfer payments, additional information may be required to process the refund to the appropriate bank account.

Refund processing times may vary depending on the payment provider, bank, and applicable legal requirements.

For further information, please review our Return & Refund Policy.

8. Payment Security

Eurovanta aims to process payments through the applicable payment provider or financial institution.

Customers should only use the official payment instructions and checkout facilities provided for their orders.

Card details should be submitted only through the designated secure payment interface. Where card payments are processed by a third-party provider, the handling of payment information may also be subject to that provider’s terms and privacy policy.

If you receive payment instructions that appear different from the information provided through our official communication channels, please contact us before making the payment.

9. Currency and Additional Charges

The order currency, applicable taxes, shipping charges, and any other costs payable by the customer will be displayed or communicated during the purchasing process, as applicable.

Depending on the customer’s bank, card issuer, or payment provider, additional currency conversion fees or transaction charges may apply. Such charges are determined by the relevant financial institution or provider.

Customers should check with their bank or payment provider for information about any additional fees.

10. Contact Information

If you have questions about payments, card transactions, or bank transfers, please contact us:

Eurovanta

Website: https://eurovanta.eu/

Email: info@eurovanta.eu

Phone: +49 1551 0830897

Business Address:
Tauentzienstraße 9
10789 Berlin
Germany

Opening Hours:
Monday – Saturday: 10:00 AM – 6:30 PM
Sunday: 10:00 AM – 12:30 PM

11. Policy Updates

Eurovanta may update or modify this Payment Policy when necessary.

Any changes will be posted on this page with the updated policy information.